Broadband Service Description

Introduction
Installing/Activating the service
Restrictions and Limitations
Required Equipment (and software) 

Introduction

The iVillage Broadband Service is an internet access service that provides access to the internet and related services, such as email and the world wide web at broadband data speeds.

You may also have selected in your Application features and characteristics applicable to the Service. We will provide the Service to you based on those selections.

We will provide you the iVillage Broadband Service under the terms and conditions of our Customer Agreement, your Application and this Service Description.

Installing/Activating the Service

Pre installation

As described in your Application we may have preinstalled your Equipment and the Service. In these circumstances we will activate your service in accordance with the instructions within your Application.

Self Installation

Where we have not pre-installed your Equipment or the Service:

  • Once we've processed your application we will endeavour to promptly order and deliver any Equipment purchased from us to you;
  •  We may activate your iVillage Broadband Service before the Equipment arrives;
  • we will attempt to assist you in the event of any faults in your Equipment however we will not be responsible for doing so;
  • if you notify us that Equipment purchased form us is faulty, within warranty and needs to be returned, you will be shipped a replacement item and a return freight bag. If the faulty item is not returned, with all cables and components within 21 days, you will be charged the full price for the purchase of the new unit that we shipped to you.

Restrictions and Limitations

Restrictions on the Service:

  • We will not provide customer support where the iVillage Broadband Service is being utilised for or providing internal network services;
     
  • We will not provide customer support where you run certain software or operating systems (the supported platforms are specified on our website or are otherwise available by contacting us);
  • Any Equipment provided by us will have specific and limited functions, which we will reasonably advise you at the time of purchase from us;
  • We do not guarantee that any Equipment provided by us (or associated software) will be compatible with any Equipment that you may have;
  • Unless you have subscribed to the iVillage Wireless Access Service we do not guarantee Internet access through wireless access, or the compatibility of a wireless device or connection with your Equipment and/or network structure;
  • We do not guarantee that your connection to the Internet will achieve the theoretical maximum connection speed specified in the Pricing Schedule; 
  • We do not guarantee the availability of ports or access to our Service;
  • We will use reasonable care and skill in providing the Service. However, given the nature of telecommunications systems (including the Service’s reliance on systems and services not owned or controlled by us), we cannot promise that the Service will be continuous, fault-free or accessible at all times.
  • We will endeavour to use the fast transfer process whenever possible to facilitate the transfer in and out of the service; however, we cannot not guarantee the speed or quality of this transfer.

Service Features

  • Not all features and services available through other Service Providers are available through our iVillage Broadband Service.
  • Availability of a particular feature is dependent on the technical feasibility of providing that feature. The features available, the charges for those features and the terms of access may be amended from time to time.

Location

  • the iVillage Voice Service is only available in locations in which we provide Services.
  • If you relocate we may no longer be able to provide you with broadband services

Required Equipment (and software)

Required Equipment

  • As specified by us from time to time certain Equipment must be procured and installed;
  • if requested in your Application and agreed to by us we will procure and install on your behalf any required Equipment;
  • if any required Equipment you supply is not compatible with the iVillage Broadband Service or is faulty, you may not be able to access, operate or use the iVillage Broadband Service;

Where we provide you with software we grant to you a license to use this software subject to he terms of our Customer Agreement and any end user agreement provided with the software at the time of installation.

We will provide you with the required Equipment you order from us in your Application. This equipment may be new or ‘as new’. All risk in and title to this required Equipment passes to you on delivery.

If we do not supply any or all of the required Equipment to you, you will need to have purchased all of (or the remainder of) the required Equipment before we can supply the Service to you. If you choose to supply some or all of the required Equipment yourself for use with the Service:

  • any such Equipment must meet the requirements specified by us from time to time; and
  • the operation of the Equipment and any repairs to it will be your responsibility.